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La sixième édition de la classe A de Oliver Wight est une liste de contrôle pour atteindre l'excellence

Il y a neuf chapitres décrivant les dernières pratiques éprouvées. Les quatre premiers chapitres décrivant les processus et les pratiques qui permettent aux entreprises d’atteindre un niveau d’excellence
Planification stratégique
Gestion et organisation
Gestion des dossiers et affaires
Gestion d'entreprise étendue

Ceux-ci soutiennent cinq autres chapitres qui traitent des processus principaux dans la plupart des entreprises

Produits et services
Demande
Chaîne d'approvisionnements
Approvisionnement interne
Approvisionnement externe

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Exemples de METRICS O. WIGHT

TERM	TYPE	DEFINITION
# Of call backs as % of total inquiries	Metric	Number of callbacks divided by total inquiries.
% Defective	Metric	The percentage of time a product is considered unacceptable against standard criteria. The # of unacceptable products divided by the total number of units produced during the manufacturing run.
% Invoices processed without issues and/or errors	Metric	The number of invoices processed without issues and or errors divided by the total number of invoices processed in the measurement period
% Of Data Accuracy	Metric	Amount of valid MAKE information divided by original source data.
% Of Downtime Due to Nonavailability of WIP	Metric	The % of time an equipment/operation is. idle due to no WIP in queue for that particular equipment/operation.
% Of EDI Transactions	Metric	Percentage of orders received via electronic data interchange, EDI.
% Of Faultless Installations	Metric--	Number of Faultless-Installations divided-by_Total Number of Units Installed.
% Of Faultless Invoices	Metric	The number of invoices issued without error. Examples of potential invoice defects are: Change from customer purchase order without proper customer involvement Wrong Customer Information (e.g., name, address, telephone number) Wrong Product Information (e.g., part number, product description) Wrong Price (e.g., discounts not applied) Wrong Quantity or Wrong Terms or Wrong Date
% Of Information Management Assets Used / Production Assets	Metric	Information technology capital assets that support production operations / total capital assets devoted to production operations.
Of Invoice Receipts and Payments Generated via EDI	Metric	# of EDI generated invoices divided by the total number of invoices.
% Of Orders Scheduled to Customer Request	Metric	The percentage of orders whose delivery is scheduled to within an agreed to time frame of the customer's requested delivery date.
% Of Parts Delivered To Point Of Use	Metric	The percentage of material receipts that are delivered directly to production or a consolidation point or to point of use on the production floor with no inspection or minor visual/paperwork inspection only.
% Of Potential Suppliers Selected which Become Qualified	Metric	The number of suppliers who become "qualified" divided by the total number suppliers who were selected for qualification in the measurement period
% Of Qualified Suppliers which Meet Defined Requirements	Metric	The number of qualified suppliers who meet defined requirements divided by the total number of qualified suppliers used as sources in the measurement period
% Of Receipts	Metric	# of receipts with Quantity variance requiring
Received without Item and Quantity		corrective actions (outside industry standard tolerance) divided by total number of receipts.
Verification
c/0 Of Receipts	Metric	# of receipts with Quality variance requiring
Received without Quality Verification		corrective actions divided by total number of receipts.
% Of Single and/or Sole Source Selections	Metric	# of Single and/or Sole Source selections divided by the total number of awards